FAQs

Question:

“My insurance company says that if I choose a repair shop that is not part of their program I will be responsible for any additional repair costs.  Is that TRUE or FALSE?”

FALSE! In most all cases the insurance company and repair shop will reach a repair price agreement regardless of which shop you choose.

Question:

My  insurance company insists on the repair shop only using after market parts. Is that TRUE or FALSE?

FALSE: Many car manufactures parts departments are now price matching to aftermarket so you the customer can still get factory OEM parts.
Ask for details.

Question: 

I have always been told I have to get multiple estimates for my insurance company.  Is that TRUE or FALSE?

FALSE: You only need one estimate.

Question:

Is there a charge for an estimate?

ANSWER: Absolutely not! Just bring it in and one of our expert estimators will take a look, take pictures and give you the estimate.

WHAT YOU NEED TO KNOW

1. Your car is the second largest investment you’re likely to make. Preserve its value and your safety by having it repaired professionally.
2. Never drive a car that could be unsafe because of damages.
3. Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at our shop and ask that the insurance company inspect the car here.
4. You are not required by law to obtain more than one estimate or appraisal.
5. You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.
6. Differences in repair estimates are common. A lower estimate may not include all the necessary work. If you’re not sure why one estimate is different from another you’ve received, please ask us.
7. Choose a shop that has unibody repair equipment and certified (by I-CAR or ASE, for example) technicians as well as the ability to provide you with a print out of before and after frame measurements as well as wheel alignment specifications.
8. Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
9. Ask if the shop offers a repair warranty.
10. Let us help you negotiate your claim with the insurance company.

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